Refund policy

Returns & Refunds

At Basic Beach Designs, many of our products are made to order or created specifically for you. Please review your order details carefully before placing your order.

Custom & Personalized Items

Because custom and personalized products are made specifically for you, customized, personalized, and made-to-order items are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or there was an error made by Basic Beach Designs.

This includes personalized gifts, custom apparel, custom photo products, custom harness racing designs, ornaments, night lights, and other products created or personalized specifically for your order.

Non-Custom Items

Unused, non-personalized items may be eligible for return within 14 days of delivery. Items must be unworn, unused, and in their original condition.

Please contact help@basicbeachdesigns.com before returning anything. Returns sent without prior approval may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at help@basicbeachdesigns.com.

Please include your order number and photos showing the issue so we can make it right.

Order Errors

Please double-check all names, dates, photos, sizes, colors, wording, and other personalization information before submitting your order. Basic Beach Designs is not responsible for errors in information provided by the customer.

If you notice an error after ordering, contact us as soon as possible. If production has not started, we will do our best to make the change.

Cancellations

Because many items are made to order, cancellations are only available before production has begun. Once production or customization has started, the order cannot be canceled.

Sale Items & Gift Cards

Sale/clearance items and gift cards are final sale unless otherwise required by law.

Refunds

If a return or refund is approved, you will be notified after the item has been received and inspected. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card company.

Questions?

Please contact help@basicbeachdesigns.com with any questions about your order or this policy.